Job Summary
The Technician manages the stockroom repair service level agreement, supporting reliable equipment turnaround through device imaging and break-fix service. The role also oversees repair tickets and maintains accurate records while following established asset management procedures.
Responsibilities
- Manage the stockroom repair service level agreement and support its service requirements.
- Image devices and independently diagnose and repair laptop and desktop units.
- Perform break-fix repairs and manage ticket queues through completion.
- Document ticket activity accurately and keep records up to date.
- Follow asset management protocols when handling equipment.
Qualifications
- At least 3 years of relevant work experience.
- Proficiency with ServiceNow ticketing software.
- Ability to independently repair laptops and desktop computers.
- Must pass a background check and drug screening.
