Job Summary
The Support Technician III is the organization’s senior escalation resource for complex endpoint and systems problems. This role combines advanced technical troubleshooting with endpoint platform administration and provides guidance to junior technicians. Candidates should bring 6–10 years of experience in endpoint or systems administration, along with strong expertise in Windows, Microsoft 365, and endpoint management tools.
Responsibilities
- Resolve complex endpoint and systems issues escalated from other support levels.
- Perform advanced troubleshooting to identify and address technical problems.
- Administer endpoint management platforms, including Intune, Ivanti, or SCCM.
- Mentor and support junior technicians in their technical work.
Qualifications
- 6–10 years of experience in endpoint or systems administration.
- Strong knowledge of Windows and Microsoft 365.
- Experience with endpoint management tools such as Intune, Ivanti, or SCCM.
