Job Summary
The Desktop Support Engineer II acts as the main liaison for resolving technical issues, overseeing Tier 1 and Tier 2 support requests associated with hardware, software, and network connectivity. This position also includes duties such as account administration, coordination with vendors, and the upkeep of IT infrastructure documentation to guarantee compliance with service level agreements.
Responsibilities
- Serve as the primary contact for technical support inquiries.
- Manage and resolve Tier 1 and Tier 2 support requests effectively.
- Perform account administration and collaborate with vendors.
- Maintain comprehensive documentation of IT infrastructure.
- Ensure adherence to service level agreements.
Qualifications
- 2 to 4 years of experience in help desk or desktop support.
- Bachelor’s degree in Information Technology or a related discipline.
- Proficiency in supporting Windows and macOS environments.
- Knowledge of Active Directory and Microsoft 365.
- Fundamental understanding of networking concepts.
