Job Summary
The IT Support Specialist II at Impact Group plays a vital role in ensuring the seamless operation of the organization’s IT systems and infrastructure. Located in Tempe, Arizona, this position involves providing technical support and resolving technical issues related to systems and projects. The specialist will also be responsible for escalating requests to higher-level engineering support when necessary, all while adhering to established administrative permissions.
Responsibilities
- Provide comprehensive technical support to users and resolve IT related issues.
- Assist with systems and infrastructure projects to maintain operational efficiency.
- Adhere to approved administrative guidelines while offering support.
- Develop and maintain operational procedures and technical documentation.
- Facilitate communication between users and engineering teams for higher-level technical requirements.
Qualifications
- Proven experience in IT support or a related technical field.
- Familiarity with systems and infrastructure management.
- Strong problem-solving skills and attention to detail.
- Ability to work effectively in a team-oriented and collaborative environment.
- Excellent communication skills, both verbal and written.
