Job Summary
The Customer Account Technologist is responsible for managing the technical relationship with key customers, focusing on resolving issues and handling escalations. This role also involves uncovering new business prospects and collaborating with various teams such as engineering, product, and field organizations to assist in customer qualifications.
Responsibilities
- Manage the technical relationship with strategic clients.
- Ensure effective resolution of customer issues and handle escalations.
- Identify and pursue new business opportunities.
- Coordinate efforts across engineering, product management, and field teams to support customer qualifications.
Qualifications
- 5-10+ years of experience in semiconductor process or equipment engineering, particularly in customer-facing positions.
- Proficiency in English and native-level Korean language skills are essential.
- Strong technical background in areas such as electrochemical deposition and advanced packaging.
