The Help Desk Specialist provides 24×7 Tier 1 support, troubleshooting IT issues and managing tickets for hardware, software, and user accounts. They also compile status reports, perform trend analysis, and provide supervision to help desk staff. Candidates must possess a TS/SCI clearance with polygraph and meet DoD 8570.01-M IAT certification requirements. Educational and experience requirements vary by level, ranging from an Associate’s degree with four years of experience to a Master’s degree with six years of experience.
Help Desk Specialist
Annapolis Junction, Maryland, 20724
Full Time
Onsite
$65000 - $121000/yr
supports..pdf, .doc, .docx, or .txt file


