Job Summary
The Patient Services Team Leader serves as a key resource for both staff and patients, managing the daily operations of the business office which include activities like registration, scheduling appointments, and reviewing claims. This role ensures that the team is effectively trained, adheres to organizational policies, and upholds quality standards in office processes.
Responsibilities
- Oversee daily operations including patient registration and scheduling.
- Review patient claims to ensure accuracy and compliance.
- Coordinate training programs for team members.
- Maintain adherence to organizational policies and quality assurance standards.
- Act as a resource for staff inquiries and patient concerns.
Qualifications
- High school diploma or GED is required.
- At least one year of experience in a medical setting.
- Proven proficiency in medical office software.
- Strong communication skills essential for effective interaction with staff and patients.
- Capability to execute senior-level patient service coordinator duties.
