Job Summary
The Service Manager is responsible for guiding the service department of the store by supervising technicians and service advisors, organizing schedules, and enhancing team performance. This role involves direct customer engagement while managing parts inventory, conducting inspections, ensuring compliance with safety regulations, and maintaining equipment. The ideal candidate will possess strong leadership qualities and adept store management capabilities.
Responsibilities
- Supervise and schedule the activities of technicians and service advisors.
- Coach team members to improve performance and productivity.
- Directly assist customers to ensure satisfaction with services.
- Oversee inventory of parts and conduct necessary inspections.
- Ensure adherence to safety procedures and compliance measures.
Qualifications
- Minimum two years of experience as a Service Advisor/Writer is preferred.
- Strong leadership and effective communication skills.
- Proven ability to work well in a high-pressure environment.
- Experience in developing professional relationships with customers and team members.
- Fundamental knowledge of OSHA regulations.
- Demonstrated success in exceeding business goals and objectives.
