Job Summary
The IT Associate Systems Engineer acts as the main administrator for the helpdesk system, delivering essential technical assistance concerning hardware, software, and mobile devices. This role is vital in maintaining effective IT support and managing various IT-related tasks.
Responsibilities
- Administer the helpdesk system to ensure efficient technical support.
- Provide assistance for hardware, software, and mobile devices.
- Oversee IT inventory management and software licensing.
- Report cybersecurity incidents to management for prompt action.
Qualifications
- A minimum of an associate degree or two years of experience in IT support, specifically in hardware and software troubleshooting.
- Demonstrated proficiency in Windows 10/11 and Microsoft Office applications.
- Experience with Active Directory is essential.
- Strong customer service skills complemented by effective communication abilities.
