Job Summary
The Phone Room Receptionist handles incoming calls for the medical office, ensuring each caller receives prompt, courteous, and professional assistance. This role screens calls and routes them to the appropriate person or department. The receptionist also communicates with clients and team members and uses knowledge of medical terminology and insurance plans to support effective interactions.
Responsibilities
- Answer incoming calls promptly and professionally.
- Screen calls and direct them to the appropriate destination.
- Communicate effectively with clients and team members.
- Apply knowledge of medical terminology and insurance plans when assisting callers.
Qualifications
- High school diploma or equivalent.
- At least two years of experience answering phones in a medical office setting.
- Proficiency in using office equipment.
- Strong customer service skills.
