Job Summary
The Customer Service Representative plays a vital role in enhancing patient experiences by greeting them warmly and efficiently managing front office administrative responsibilities. This position involves answering multiple phone lines, addressing inquiries, and aiding in the scheduling of appointments while ensuring accurate maintenance of patient records in a healthcare environment.
Responsibilities
- Welcome patients and handle front office clerical tasks.
- Respond to inquiries through multiple telephone lines.
- Assist in scheduling patient appointments.
- Maintain accurate and up-to-date patient records.
Qualifications
- High school diploma or equivalent is required.
- Strong organizational skills and effective communication abilities.
- Experience with electronic health records (EHR) systems.
- Proficient in appointment scheduling software.
