Job Summary
The IT Helpdesk Technician II delivers on-site desktop support at designated campuses, helping users resolve hardware, software, and network issues. The role also supports reliable helpdesk operations by responding to incoming calls, maintaining accurate ticket records, and meeting service-level agreement (SLA) requirements. Candidates must be U.S. citizens and able to obtain a Public Trust Clearance.
Responsibilities
- Provide in-person desktop support at designated campus locations.
- Troubleshoot hardware, software, and network problems and assist users with resolution.
- Manage incoming helpdesk calls and respond to support requests.
- Record and track tickets through the support process.
- Monitor and meet applicable SLA requirements.
Qualifications
- Bachelor’s degree in Information Technology, or a high school diploma with at least four years of relevant experience.
- U.S. citizenship.
- Ability to obtain a Public Trust Clearance.
