Job Summary
The role involves mapping out customer operations and procedures and developing AI agents and playbooks to enhance guest support and streamline internal workflows. This position requires evaluating real conversations, monitoring production performance, and improving automation efficiency through collaboration with clients.
Responsibilities
- Analyze customer operations and design processes for automation.
- Build and configure AI agents and playbooks for guest support.
- Conduct evaluations utilizing actual dialogues to assess performance.
- Monitor and review the effectiveness of agents and virtual assistants.
- Collaborate with customers to enhance automation results.
- Measure system performance and implement improvements when needed.
- Work closely with operational teams to ensure alignment and efficiency.
Qualifications
- A minimum of three years of experience in developing, configuring, or assessing AI agents or automations in a customer-facing environment.
- Proficiency in measuring performance and optimizing systems upon failures.
- Strong collaboration skills to engage effectively with operational teams.
- Authorization to work in the United States, as visa sponsorship is not available.
