Job Summary
The Member Solutions Support Associate supports members in resolving account and loan payment concerns. This role manages member accounts, arranges payment schedules, and provides financial counseling to address delinquency. The associate also handles sensitive situations involving repossession, bankruptcy, and deceased members’ accounts, following applicable federal and state requirements.
Responsibilities
- Manage member accounts and coordinate payment arrangements and schedules.
- Provide financial counseling to help members resolve delinquent accounts.
- Process and support accounts involving repossession, bankruptcy, or a deceased account holder.
- Conduct account-related work in accordance with federal and state regulations.
Qualifications
- High school diploma or GED.
- At least one year of related experience or training.
- Proficiency with Microsoft Office products.
- Knowledge of credit union loan products and collection laws.
