Job Summary
The engineer will tackle complex technical challenges and deliver Tier II escalation support for clients utilizing managed services. This role focuses on the maintenance and enhancement of network infrastructure, ensuring system backups are effectively managed, and automating regular tasks through scripting techniques.
Responsibilities
- Diagnose and resolve high-level technical issues for managed services clients.
- Provide Tier II support to escalate unresolved issues.
- Maintain and optimize the network infrastructure for reliability and performance.
- Manage system backups to ensure data integrity and security.
- Automate routine operational tasks through scripting to improve efficiency.
Qualifications
- Bachelor’s degree in a technical discipline or equivalent relevant experience.
- Strong skills in network and systems administration.
- Proficiency in both Windows and Linux operating systems.
- Experience with cloud platforms such as AWS and Azure.
- Knowledge of scripting languages, specifically PowerShell or Python.
