Job Summary
This role involves the management and troubleshooting of extensive wired and wireless networks across multiple locations. The individual will be responsible for ensuring connectivity, operating firewalls, managing routing, and overseeing VPNs, along with maintaining relevant production platforms. The position necessitates the upkeep of configurations, documentation, standards, and change control processes.
Responsibilities
- Administer and troubleshoot multi-site wired and wireless networks.
- Manage firewalls, routing, and VPN services to ensure secure and reliable connectivity.
- Oversee production platforms, maintaining necessary configurations and documentation.
- Resolve escalated incidents and coordinate effectively with vendors and internal teams.
- Support telephony and clinic initiatives while communicating solutions to both clinic and corporate stakeholders.
Qualifications
- Minimum of five years of experience in help desk or customer support roles.
- Hands-on experience managing production business networks.
- Proficient knowledge of core networking technologies and troubleshooting techniques.
- A high school diploma or GED is necessary; a bachelor’s degree is preferable.
- Strong customer service and communication abilities are essential.
- Willingness to travel 20–40% as required by the position.
