Job Summary
The Service Manager directs the day-to-day operations of the service, parts, and warranty departments. This role leads technicians and support staff, supports excellent customer experiences, and ensures department activities meet company expectations for financial performance, safety, and service quality.
Responsibilities
- Oversee the service, parts, and warranty functions and coordinate their daily operations.
- Lead and manage a team of technicians and support personnel.
- Promote high customer satisfaction throughout the service process.
- Monitor and maintain operational budgets.
- Enforce company safety procedures and quality standards.
Qualifications
- Demonstrated experience managing service operations in the RV or automotive industry.
- Strong leadership and organizational abilities.
- Technical understanding of RV systems.
- Proficiency with service management software.
- High school diploma or equivalent.
