Job description
**Job Title: Technical Support Specialist**
The Technical Support Specialist is responsible for overseeing and enhancing the technical support queue for the EndoTool glucose management platform, acting as the main contact for healthcare clients. Key responsibilities encompass addressing application and environmental tickets, diagnosing interoperability challenges, and executing system maintenance and migrations. Ideal candidates will have a minimum of 2 years of experience in technical support, ideally within Healthcare IT or SaaS settings. Knowledge of Windows Server, SQL, and healthcare connectivity standards such as HL7 and FHIR is essential.
