Job Summary
The Express Teller supports members through interactive video banking, providing convenient assistance with financial transactions. In addition to completing transactions, this role helps members understand the financial products and digital services available to them. The Express Teller maintains precise account and member information, balances daily activity, and follows established security and banking procedures.
Responsibilities
- Assist members with transactions using interactive video banking technology.
- Explain relevant financial products and digital banking services to members.
- Keep member records and transaction information accurate and up to date.
- Reconcile and balance daily transaction activity.
- Follow security procedures and applicable retail banking policies.
Qualifications
- High school diploma or equivalent.
- Previous experience in customer service, cash handling, or banking.
- Strong communication and interpersonal abilities.
- Computer skills and familiarity with ITM systems.
- Knowledge of retail banking policies and procedures.
