Job Summary
This role is focused on providing initial technical support for customers by managing ticket systems and addressing product, integration, and alerting issues. You will work closely with engineering and customer success teams to efficiently resolve incidents and enhance support documentation.
Responsibilities
- Act as the primary point of contact for technical support inquiries.
- Manage and troubleshoot customer tickets efficiently.
- Resolve issues related to products, integrations, and alerts.
- Collaborate with engineering and customer success teams to enhance product support.
- Contribute to the improvement of support documentation.
Qualifications
- 3 to 5 years of experience in technical customer support or API-based product support.
- Experience in a SaaS or security context is preferred.
- Strong grasp of blockchain infrastructure and DeFi ecosystems.
- Proven troubleshooting skills are essential.
- Basic knowledge of Python is advantageous.
