Job Summary
This role involves leading and guiding a group of Engagement Managers responsible for managing the post-sale processes and ensuring the effective deployment of AI agents tailored for healthcare clients. The position focuses on achieving team-level KPIs, enhancing operational efficiency through established playbooks, and acting as the main escalation contact for intricate enterprise projects.
Responsibilities
- Lead a team of Engagement Managers in overseeing the post-sale lifecycle of AI agents for healthcare clients.
- Manage and monitor team-level key performance indicators (KPIs).
- Drive operational improvements by implementing effective playbooks.
- Serve as the primary escalation point for complex enterprise deployments.
Qualifications
- Minimum of 5 years of experience in professional services or client-facing project management.
- At least 2 years in a team management role within a B2B SaaS environment.
- Ability to work from the NYC office at least three days a week.
- Strong technical coordination skills are essential.
