Job Summary
This role is focused on cultivating and managing strategic relationships with customers, guiding them from the concluding phases of sales through the entire lifecycle. The aim is to ensure that ROI commitments made during the pre-sale stage are met, employing value frameworks, tracking adoption milestones, and maintaining engagement with executives.
Responsibilities
- Oversee critical implementation stages and govern customer touchpoints.
- Design and facilitate chargeable advisory sessions to enhance customer value.
- Identify opportunities for growth within accounts and coordinate necessary services.
- Provide guidance and mentorship to Customer Value Partners.
Qualifications
- Over 8 years of experience in enterprise software customer success, strategic account management, professional services, or business architecture.
- Proven background in engaging with C-suite executives, particularly in the aerospace manufacturing sector.
- A bachelor’s degree is mandatory; an MBA or an advanced degree in engineering, along with relevant certifications, is highly recommended.
- Experience in mentoring is essential, as is a readiness to travel between 25% to 35% of the time.
