Job Summary
The Service Manager plays a crucial role in directing the preventative maintenance and repair initiatives within the organization. This position involves not only supervising departmental personnel and controlling budgets but also implementing strategies to enhance customer retention. Ensuring adherence to safety protocols, manufacturer warranty requirements, and maintaining exemplary service quality across all repair activities are key aspects of this role.
Responsibilities
- Oversee the preventative maintenance and repair programs within the service department.
- Manage staff, budgets, and strategies aimed at retaining customers.
- Ensure compliance with safety regulations and manufacturer warranty guidelines.
- Maintain high standards of quality in service and repair operations.
Qualifications
- Minimum of three years of relevant experience in a similar role.
- High school diploma or GED; a post-secondary diploma or trades certification is preferred.
- Demonstrated strong leadership skills.
- Technical expertise related to heavy-duty trucks.
- Ability to analyze and interpret financial reports effectively.
