Job Summary
This engineer supports fleet operations by investigating incidents through logs and telemetry, resolving problems where possible, and directing more complex issues to the right engineering teams. The role also develops AI agents and automation tools to make incident triage more efficient.
Responsibilities
- Review fleet logs and telemetry to identify the cause of incidents and determine appropriate next steps.
- Resolve issues directly when possible, or escalate and route them to the relevant engineering team.
- Build AI agents and automation tools that improve and streamline the triage workflow.
- Document findings and outcomes in clear incident reports.
Qualifications
- Bachelor’s degree in Computer Science or equivalent practical experience.
- Proficiency in Python, Git, and the Linux command line.
- Strong debugging and problem-solving skills.
- Ability to communicate technical findings through clear, well-written incident reports.
