Job Summary
The Desktop Support Administrator is responsible for overseeing service request tickets related to workstations, software applications, and peripheral devices. This role requires a commitment to ensuring timely problem resolution in alignment with established service level agreements (SLAs). The administrator will also handle the installation of both hardware and software, address system malfunctions, and deliver user training to enhance technology proficiency.
Responsibilities
- Manage and resolve service request tickets for workstations, software, and peripheral devices.
- Ensure compliance with SLAs for timely resolution of issues.
- Perform installations of hardware and software as needed.
- Troubleshoot and resolve various system-related problems.
- Provide training and support to users on technology usage.
Qualifications
- A minimum of 5 years of relevant experience in desktop support or similar roles.
- An active Top Secret security clearance is required.
- An associate’s degree or equivalent experience is mandatory.
- Industry-recognized certifications such as A+, Security+, or Network+ are essential.
