Job Summary
The Warranty Administrator reviews repair orders for compliance with manufacturer requirements and handles the submission and processing of warranty and service contract claims. This role also supports accurate claim documentation and timely resolution of claim issues.
Responsibilities
- Check repair orders against applicable manufacturer criteria before processing claims.
- Prepare and process warranty and service contract claims.
- Maintain records of claim authorizations.
- Flag repair orders that require attention or follow-up.
- Review rejected claims, make necessary corrections, and support their resubmission or resolution.
Qualifications
- High school diploma or equivalent.
- At least one year of experience in a general office or service department.
- Previous warranty-claims experience is preferred.
- Strong communication skills and proficiency using computers.
