Job Summary
The Senior CRM Analyst is responsible for the design, development, and upkeep of Salesforce CRM Analytics and Tableau dashboards, aiming to deliver actionable insights that drive business decisions. This role involves working collaboratively with cross-functional teams to streamline data architecture and effectively communicate performance trends to relevant stakeholders.
Responsibilities
- Design and build Salesforce CRM Analytics and Tableau dashboards.
- Maintain and optimize existing dashboards to enhance business insights.
- Work with various teams to improve data architecture and integrity.
- Analyze performance trends and present findings to stakeholders.
- Collaborate in a cross-departmental environment to fulfill business requirements.
Qualifications
- Bachelor’s degree in a relevant field.
- Minimum of 5 years of experience with Salesforce CRM Analytics and Tableau.
- Strong background in data modeling.
- Proficiency in SAQL and SQL.
- Certification as a Salesforce Tableau CRM & Einstein Discovery Consultant is mandatory.
