Job description
The technician will oversee daily support requests, guaranteeing prompt resolution while adhering to established best practices and maintaining accurate documentation. Additionally, they will convey technical solutions to both technical and non-technical personnel within the organization. Applicants should possess 3-5 years of experience in an IT help desk role and have expertise in Windows operating systems, networking, and hardware resolution. A high school diploma or GED is mandatory, and an A+ certification is strongly favored.
