Job Summary
The Service Desk Technician is responsible for offering daily technical assistance related to Microsoft 365 environments. This role involves addressing various hardware, software, and access challenges while overseeing the entire lifecycle of employee technology, encompassing onboarding, equipment distribution, and the resolution of service tickets.
Responsibilities
- Provide technical support for issues arising in Microsoft 365 environments.
- Resolve hardware and software problems along with access issues.
- Oversee the technology lifecycle for employees, which includes onboarding and deployment of equipment.
- Manage and resolve support tickets efficiently.
Qualifications
- 1 to 4 years of experience in a help desk or technical support position.
- Proficient in Microsoft 365 and Windows operating environments.
- Strong customer service capabilities essential for effective communication.
- Ability to document troubleshooting processes and manage hardware assets effectively.
