Job Summary
The Senior Manager/Director will oversee a worldwide customer service organization focused on providing outstanding customer experiences while enhancing operational effectiveness and process enhancements. This role involves collaborating with Sales and Supply Chain teams to upgrade operations utilizing technology, automation, and AI integration.
Responsibilities
- Lead the global customer service organization to ensure top-tier customer experiences.
- Drive operational efficiency and initiate process improvements.
- Collaborate with Sales and Supply Chain departments to advance operational capabilities.
- Implement modern technologies, automation solutions, and AI to optimize processes.
- Foster strong partnerships across different functions to promote cross-functional collaboration.
Qualifications
- Minimum of 8 years of experience in customer service or operations, showcasing a successful global leadership history.
- Demonstrated capability in cross-functional collaboration.
- Strong analytical and problem-solving abilities.
- Exceptional communication skills.
- A proactive attitude towards the application of technology and AI in operations.
