Job Summary
The Field Service Technician role in Medford, OR, focuses on providing exceptional onsite support for NCR Voyix’s unique platform, which integrates payments and services tailored to enhance shopping and dining experiences. This position is integral in helping retailers and restaurants unlock new opportunities through advanced commerce solutions.
Responsibilities
- Deliver onsite technical support and maintenance for NCR Voyix’s payment and service systems.
- Assist clients with the implementation and troubleshooting of integrated commerce solutions.
- Ensure customer satisfaction by promptly resolving technical issues.
- Collaborate with cross-functional teams to optimize service delivery and enhance system performance.
- Document service visits and maintain records of work performed.
Qualifications
- Proven experience in a field service technician role or related technical support position.
- Strong problem-solving skills and ability to work independently.
- Excellent communication abilities to interact effectively with clients.
- Technical proficiency with payment systems and related technologies.
- A valid driver’s license and willingness to travel to client locations as necessary.
