Job Summary
The Technical Trainer delivers multi-day training programs covering products and AI capabilities for Customer Success teams and partners. The role also contributes to curriculum development and works across the implementation process to help ensure solutions and training address customer needs. A key focus is making technical concepts clear and relevant by connecting product functionality to practical business value.
Responsibilities
- Facilitate multi-day product and AI-focused training for Customer Success teams and partners.
- Collaborate on the design and development of training curricula.
- Serve as a liaison during implementation, helping ensure customer needs are understood and met.
- Explain technical functionality in a way that demonstrates its business value.
Qualifications
- At least 3 years of experience in technical training or enablement.
- Experience in the legal sector is preferred.
- Proficiency with AI tools.
- Strong presentation skills and the ability to communicate technical topics effectively.
