Job description
Job Summary
The IT Support & Endpoint Specialist is responsible for providing expert support and management for end-user devices and IT infrastructure. This role requires a strong understanding of technical troubleshooting and endpoint management to ensure optimal functionality and efficiency within the organization.
Responsibilities
- Deliver technical assistance and support for incoming queries related to computer systems, software, and hardware.
- Manage and maintain end-user devices, ensuring proper operation and configuration.
- Troubleshoot various IT issues and provide solutions in a timely manner.
- Assist with the deployment and maintenance of endpoint management tools.
- Document and update support issues and resolutions in the ticketing system.
- Collaborate with IT teams to improve support processes and end-user experiences.
Qualifications
- Proven experience in IT support, particularly with endpoint management.
- Strong problem-solving skills and attention to detail.
- Familiarity with Windows and macOS environments.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Location
City, State Zip
Work Arrangement
Remote
