Job Summary
The technician is responsible for delivering prompt technical assistance to end users. This includes troubleshooting problems and setting up both hardware and software systems. In addition, the role encompasses the upkeep of network user environments and facilitating training sessions for staff on new software applications or network processes.
Responsibilities
- Provide efficient technical support to end users.
- Diagnose and resolve hardware and software issues.
- Install and configure hardware and software as needed.
- Maintain network user environments to ensure smooth operation.
- Train employees on new software and networking procedures.
Qualifications
- High school diploma or equivalent education.
- Relevant specialized training in technical support.
- A+ certification is preferred, alongside other technology specialist certifications.
