Job Summary
The role of the Customer Service Manager involves guiding and nurturing a top-performing team while managing the daily functions of the branch to maintain compliance with regulations and uphold exceptional service standards. This position also focuses on promoting sales growth and serving as a vital banking resource for both customers and staff.
Responsibilities
- Lead and develop a high-performing customer service team.
- Oversee branch operations to ensure adherence to regulatory requirements.
- Drive and encourage sales growth within the branch.
- Act as a key resource and support for customers and staff regarding banking services.
Qualifications
- A minimum of one year of experience in the banking sector, specifically in operations, sales, or customer service.
- Proven leadership skills in a customer-oriented environment.
