Job Summary
The Senior Manager, Customer Operations leads the teams that deliver autonomous yard operations across the organization’s enterprise portfolio. This position oversees site leads and field technicians while maintaining strong customer partnerships and driving consistent operational performance. The role also guides the shift toward scalable, travel-based implementation teams to support customer deployments and growth.
Responsibilities
- Lead and support site leads and field technicians responsible for autonomous yard operations across multiple enterprise locations.
- Manage customer relationships, serving as a key point of engagement for enterprise customers.
- Monitor and improve operational performance across the portfolio.
- Guide the transition to scalable implementation teams that travel between customer sites.
- Coordinate field operations and implementation needs across a multi-site environment.
Qualifications
- At least 8 years of experience in field operations, logistics, robotics, or a related area.
- A minimum of 5 years in a leadership role.
- Experience overseeing multi-site operations and building effective enterprise customer relationships.
- Ability and willingness to travel up to 50% of the time.
