Job Summary
The role focuses on guiding, mentoring, and advancing the Customer Success and Onboarding teams to achieve exceptional results for clients while maintaining consistent operational execution. This position is instrumental in overseeing the performance of client portfolios, with an emphasis on revenue retention, product adoption, and proactive engagement for key accounts.
Responsibilities
- Lead and enhance the capabilities of the Customer Success and Onboarding teams.
- Ensure the delivery of superior client outcomes and consistently apply best practices.
- Oversee portfolio performance metrics, including revenue retention and product utilization.
- Facilitate proactive engagement with strategic accounts to foster long-term relationships.
Qualifications
- Minimum of 5 years of experience in client-facing positions.
- At least 3 years in a leadership role managing team dynamics.
- Demonstrated success in team development and capacity building.
- Experience in the multifamily PropTech sector or enterprise-level technology is preferred.
