**Senior Support Engineer**
The Senior Support Engineer is responsible for delivering hands-on technical assistance, resolving hardware and software issues, and serving as a key escalation resource for critical incidents. This role also involves leading Snoo operations projects, overseeing vendor partnerships, and providing mentorship to junior staff to guarantee the delivery of top-tier service. Applicants should possess 3-5 years of experience in IT operations or support, including a minimum of 2 years in a mentorship capacity. Proficiency in troubleshooting Mac systems, a solid understanding of IT security best practices, and the capability to work on-site in New York are essential.
