Job Summary
The Patient Care Coordinator serves as the main point of contact between patients and the clinical team. This role supports an organized, welcoming office experience by coordinating appointments, helping patients understand their treatment plans, and keeping medical records accurate and up to date.
Responsibilities
- Welcome patients and help them navigate the office and care process.
- Coordinate and manage appointments to support an efficient clinic workflow.
- Communicate with patients and clinical staff as the primary liaison.
- Guide patients through treatment plans and related information.
- Maintain complete, accurate medical documentation and protect confidential patient information.
Qualifications
- At least two years of experience in medical sales, hospitality, or customer service.
- Full fluency in both English and Spanish.
- Knowledge of medical terminology and strong software skills.
- Ability to handle sensitive patient information with discretion and confidentiality.
