Job Summary
The Assistant Service Manager plays a pivotal role in guiding the service team to achieve optimal operational efficiency, outstanding productivity, and superior customer service. This position encompasses the management of service revenue, oversight of technician performance, and ensuring precise documentation of repair orders.
Responsibilities
- Lead and motivate the service team to enhance productivity and service quality.
- Oversee the management of service revenue and financial performance.
- Monitor and evaluate technician performance to ensure high standards.
- Maintain accurate documentation related to repair orders.
- Foster a strong customer service environment, ensuring customer satisfaction.
Qualifications
- A minimum of one year of experience in retail management, with a preference for candidates from a dealership environment.
- Demonstrated leadership capabilities with excellent communication skills.
- Comprehensive knowledge of service operations and diagnostic processes.
- Familiarity with dealer management software is essential.
