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MGR Of Customer Operations

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MGR Of Customer Operations

Coppell, Texas, 75019

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Full Time
Hybrid
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Job Summary

The Production Implementation Manager is responsible for overseeing both onshore and offshore teams in the successful deployment of client implementations for the LoanServ platform. This role entails a focus on the development of architectural components, resolution of software-related issues, and maintenance of system efficiency to meet client needs.

Responsibilities

  • Lead the deployment of the LoanServ platform for client implementations.
  • Manage and coordinate onshore and offshore teams throughout the implementation process.
  • Create and refine architectural components essential for successful software setups.
  • Troubleshoot and resolve software issues as they arise during implementations.
  • Monitor and ensure optimal performance of the system post-deployment.

Qualifications

  • Bachelor’s degree is required.
  • A minimum of 10 years of experience in the software industry, particularly in mortgage or financial services sectors.
  • Strong understanding of development methodologies.
  • Familiarity with LoanServ or similar loan servicing products is highly desired.
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