Job Summary
The Escrow Administrator is responsible for overseeing client interactions in both English and Mandarin, ensuring the correct establishment and upkeep of escrow accounts. This role involves collaboration with the operations team to manage documentation, respond to inquiries, and address any potential concerns to uphold high service standards.
Responsibilities
- Manage client communications effectively in English and Mandarin.
- Ensure the accurate setup and ongoing maintenance of escrow accounts.
- Collaborate with the operations team for document processing.
- Address client inquiries and escalate issues as necessary.
- Maintain high service quality throughout client interactions.
Qualifications
- Fluency in both English and Mandarin is essential.
- Strong organizational and administrative abilities.
- Preferred experience in customer service or financial operations.
- Aptitude for thriving in a fast-paced, remote working environment.
