Job Summary
This role involves overseeing a portfolio of current accounts to boost renewal retention and generate additional revenue through strategic upselling and cross-selling. The individual will collaborate with internal teams to uncover new opportunities, address churn risks, and ensure precise forecasting and planning for accounts.
Responsibilities
- Manage existing accounts to drive customer retention and revenue growth.
- Implement consultative strategies for upselling and cross-selling services.
- Work closely with internal teams to identify and leverage whitespace opportunities.
- Mitigate risks of customer churn through proactive engagement.
- Ensure accuracy in forecasting and account management planning.
Qualifications
- 3 to 5 years of experience in renewals, account management, or customer-facing sales.
- Experience in the SaaS or cybersecurity sectors is preferred.
- Proven track record of achieving sales quotas.
- Strong negotiation skills and proficiency with CRM systems.
- Capability in consultative sales techniques.
