Job Summary
The Product Manager will guide the strategy, governance, and delivery of the enterprise digital engagement platform. This role focuses on improving member experiences across multiple channels while ensuring the platform supports organizational goals and complies with applicable standards. The Product Manager will work closely with IT and cross-functional partners to oversee platform development, enhancements, and vendor collaboration.
Responsibilities
- Set the direction and manage governance for the enterprise digital engagement platform.
- Lead platform implementation and enhancement efforts to improve member interactions across channels.
- Partner with IT and cross-functional teams to coordinate platform priorities and delivery.
- Manage vendor relationships and support effective platform performance and development.
- Ensure platform initiatives align with organizational requirements and regulatory standards.
Qualifications
- Bachelor’s degree.
- At least five years of experience in product management, digital platforms, or a related field.
- Strong knowledge of enterprise technology implementations and customer experience principles.
- Familiarity with Agile methodologies.
