Job Summary
This position acts as a vital connection between business stakeholders and the IT department, focusing on advancing Salesforce systems through enhancements, releases, and ongoing process optimizations. The role encompasses the collection of requirements, resolution of complex system challenges, and promoting user engagement via effective training and communication strategies.
Responsibilities
- Serve as a key link between business teams and IT on Salesforce system matters.
- Lead initiatives for system enhancements and releases.
- Gather and analyze requirements from stakeholders.
- Troubleshoot and resolve intricate system issues.
- Drive user adoption by developing and delivering training and communication plans.
Qualifications
- Bachelor’s degree in a relevant field.
- A minimum of 5 years of experience working with Salesforce.
- Strong analytical and problem-solving abilities.
- Excellent communication skills, both verbal and written.
- Proficiency in Microsoft Office and experience with ERP systems.
