Job Summary
The Operations Process Analyst works across the bank to improve operational processes, minimize manual work, and increase efficiency. The role partners with business teams and technology departments to clarify needs, document requirements, support solution testing, and help deliver changes successfully.
Responsibilities
- Identify opportunities to streamline banking operations and reduce manual effort.
- Assess existing processes and recommend practical improvements that strengthen efficiency.
- Collaborate with business stakeholders and technology teams to gather and document requirements.
- Coordinate testing of new processes or solutions and support their effective implementation.
Qualifications
- At least three years of experience in banking operations, business analysis, or process improvement.
- An associate’s or bachelor’s degree in a relevant field.
- Strong problem-solving skills and the ability to assess operational challenges.
- Clear communication skills for working with business and technology partners.
