Job Summary
The role involves overseeing all aspects of credit and collections operations, which entails conducting credit evaluations, managing credit limits and receivables, applying cash, handling collections, managing customer portals, and ensuring compliance with relevant regulations. The position also includes leading and nurturing the credit team, providing reports related to credit risk, resolving disputes in collaboration with various departments, and enhancing both credit operations and customer service.
Responsibilities
- Supervise and manage the day-to-day activities of credit and collections.
- Conduct credit evaluations and set appropriate credit limits.
- Administer receivables and ensure accurate cash application processes.
- Oversee collection efforts and manage customer engagement through portals.
- Report on credit risks and strategize for mitigation.
- Collaborate with cross-functional teams to resolve disputes effectively.
- Continuous improvement of credit operations and enhancement of customer service quality.
- Lead the development of the credit team through training and mentoring.
Qualifications
- A bachelor’s degree or an equivalent qualification.
- At least 10 years of experience in credit and collections, with a minimum of two years in a leadership capacity.
- Strong financial analysis and risk assessment abilities.
- Excellent communication and leadership skills.
- Preferred experience with ERP systems and advanced Excel proficiency.
- Experience managing large customer portfolios.
