Job Summary
The Customer Success Manager is tasked with overseeing after-sale support, focusing on maintaining system performance and resolving technical challenges related to autonomous drone technologies. This role is pivotal in fostering account growth by seeking out expansion prospects and ensuring repeat orders.
Responsibilities
- Manage post-sale support to ensure optimal performance of autonomous drone systems.
- Troubleshoot and resolve technical issues as they arise.
- Identify and pursue opportunities for account expansion and follow-on sales.
Qualifications
- Minimum of 3 years’ experience in supporting connected hardware or IoT devices.
- Strong hands-on skills in network troubleshooting.
- Proficient in Linux command line and API integrations.
- Demonstrated experience in account management.
