Job Summary
The Service Director plays a pivotal role in managing the entire fixed operations department, which encompasses service, parts, and body shop functions. This position is focused on achieving optimal P&L performance and ensuring excellence in operations across all sectors. The Service Director is charged with enhancing critical metrics, including customer satisfaction index (CSI), technician productivity, and gross profit, while also mentoring and nurturing the leadership team within the department.
Responsibilities
- Oversee the overall efficiency and effectiveness of service, parts, and body shop operations.
- Drive improvements in key performance indicators, particularly CSI and technician efficiency.
- Enhance gross profit margins across the fixed operations department.
- Coach and develop the leadership team to foster growth and operational success.
- Ensure consistent P&L performance across all fixed operations divisions.
Qualifications
- A minimum of 5 years of experience in a Service Manager or Service Director role within a franchised dealership.
- Strong knowledge of dealership management systems (DMS).
- Demonstrated experience in managing P&L and leading fixed operations effectively.
- Proven ability to drive performance metrics and operational excellence.
