Job Summary
The IT Support Specialist plays a crucial role in offering technical support to employees, addressing issues related to hardware and software. This position involves the management of user accounts and upkeep of network infrastructure, as well as participation in IT projects and documentation efforts.
Responsibilities
- Provide technical assistance to staff for troubleshooting hardware and software problems.
- Manage user accounts and permissions effectively.
- Maintain and monitor network infrastructure to ensure optimal performance.
- Participate in various IT projects and assist in maintaining accurate documentation.
Qualifications
- Strong knowledge of computer systems, including both desktop and mobile devices.
- Familiarity with network protocols and infrastructure management.
- Exceptional communication skills, capable of conveying technical information clearly.
- Proven ability to work independently as well as collaboratively within a team environment.
